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Glossary of Terms

Access: The process of enabling individuals to find out what information has been collected or is stored in an organization’s files/databases. Also may mean giving individuals the ability to correct, amend, update or delete information in their records. A superior example of this type of access would be a Web-based account page, in which the user could modify any and all personal information and submit those changes automatically. Access and modification, however, are not dependent on superior technology. If it can be conducted in the normal course of business, such access and modification could be conducted via email messages or phone calls.

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